Effective Date: August 26, 2026

This page explains how long an order takes, what it costs, where we ship, and what happens when something goes wrong. We separate handling time from transit time because they are two different things and lumping them together is how customers end up feeling misled.

The short version

A worked example

You place an order at 8:00 PM Pacific on a Wednesday. Because that is after the 5:00 PM cut-off, day one of handling is Thursday. If handling takes the full three business days, the parcel leaves on Monday. Add fifteen business days of transit and it arrives roughly three and a half calendar weeks later. If handling takes one day and transit takes eight, the same order arrives in under two calendar weeks. Both outcomes sit inside the 9-18 business day window we publish.

What "business day" means here

Business days are Monday through Friday. They do not include Saturdays, Sundays, or U.S. federal holidays: New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day. Our overseas fulfillment partner also pauses during major public holidays in its own country, and we post a notice on the site when that is coming.

Where we ship

We ship to the 48 contiguous United States and the District of Columbia.

We do not currently ship to: PO Boxes, APO/FPO/DPO addresses, Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, Guam, or any address outside the United States. If you place an order to one of these addresses, we will email you and refund it in full rather than let it sit.

What shipping costs

The subtotal is calculated after any discount is applied and before shipping. We do not offer expedited or overnight shipping. Offering it would mean quoting a speed our fulfillment route cannot deliver, and we would rather not sell you something we cannot do.

Tracking

You receive a tracking number by email within 24-48 hours of your order being handed to the carrier. That number can take another day or two to show its first scan, which is normal and does not mean the parcel is lost. The final leg inside the United States is usually carried by USPS, so the tracking page will start showing USPS scans once the parcel clears customs.

If your tracking has not updated in more than seven business days, email support@meowpamper.com with your order number and we will open a trace with the carrier.

Customs, duties and taxes

Your order ships on delivered-duty-paid terms. Import duties and taxes are prepaid by us. You owe nothing on delivery.

If a courier ever contacts you asking for a payment before they will release a Meowpamper parcel, do not pay it. Forward the message to support@meowpamper.com and we will deal with it. That request is either a mistake or a scam, and in both cases it is our problem to fix, not yours.

Where your order ships from

We are a curated retailer. We select finished pieces from established manufacturers and our fulfillment partners dispatch them from overseas warehouses, primarily in China. We do not operate a factory, and we do not hold a U.S. stock warehouse.

We tell you this on the homepage, on every product page, in the cart, and here, because the 9-18 business day window only makes sense once you know where the parcel starts. Returns are a different story: they are handled inside the United States, at our facility in Grand Prairie, Texas, so you never ship anything overseas.

Your rights if we are late

Under the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, we must ship within the time we advertise, or within 30 days if we advertised no time. If we cannot, you have the right to cancel and receive a full refund.

In plain terms: if your order has not shipped within 30 days of purchase and you have not agreed to a new date, email us and we will cancel and refund it in full, without argument and without a restocking fee.

Lost, stolen or damaged parcels

If tracking says delivered and the parcel is not there, work through these five steps before contacting us. They resolve the large majority of cases:

1. Check every entrance, side door, porch, garage, and behind planters or bins.
2. Ask everyone in the household, and any neighbor who takes in parcels.
3. Check your mailbox and any parcel locker in the building.
4. Wait one more business day. Carriers sometimes scan a parcel as delivered before the final drop.
5. Contact your local USPS office with the tracking number and ask for the GPS delivery scan.

If it is still missing after that, email support@meowpamper.com within 14 days of the delivery scan with your order number. We will file a carrier claim and, depending on the outcome, reship or refund. If your parcel arrives visibly damaged, photograph the outer packaging before you open it — that photo is what makes the carrier claim work.

Address changes

We can change a shipping address while the order is still in handling. After it leaves the warehouse we cannot. If you spot a mistake, email us immediately with your order number and the corrected address. Orders returned to us as undeliverable because of an incorrect address are refunded less the original shipping cost.

Questions

Email support@meowpamper.com and a person replies within 24 business hours. See also our Refund & Returns Policy and FAQs.