Where your tracking number is
We email it within 24-48 hours of your parcel being handed to the carrier. Check spam and promotions if you cannot see it. If you have an account, it is also on your order page.
Track your parcel at 17track.net, which reads both the international carrier and the U.S. carrier for the final leg. Once the parcel clears customs you can also track it directly at usps.com.
What the statuses mean
| Status | What is happening |
|---|---|
| Label created / Info received | The number exists but the carrier has not scanned the parcel yet. Normal for 1-3 days. |
| In transit | Moving. International legs can go 5-7 days between scans without anything being wrong. |
| Customs clearance | Being processed at the U.S. border. Duties are already prepaid — you owe nothing. |
| Out for delivery | On the truck. Usually arrives that day. |
| Delivered | Scanned as delivered. If it is not there, see below. |
Tracking has not updated in over a week
Gaps of 5-7 days are normal on the international leg. If nothing has moved in more than seven business days, email support@meowpamper.com with your order number and we will open a trace with the carrier.
It says delivered but nothing arrived
Work through these before contacting us — they resolve most cases:
- Check every entrance, porch, side door, garage, and behind planters or bins.
- Ask everyone in the household and any neighbor who takes in parcels.
- Check your mailbox and any parcel locker in the building.
- Wait one more business day — carriers sometimes scan before the final drop.
- Call your local USPS office with the tracking number and ask for the GPS delivery scan.
Still missing? Email us within 14 days of the delivery scan with your order number. We will file a carrier claim and either reship or refund depending on the outcome.
A courier is asking me for money
Do not pay. Import duties on Meowpamper orders are prepaid. Forward the message to support@meowpamper.com and we will handle it — it is either a carrier error or a scam, and either way it is ours to fix.
How long should it take?
9-18 business days in total: 1-3 business days handling plus 8-15 business days transit. Business days exclude weekends and U.S. federal holidays. Full detail is in the Shipping Policy.