Contact Us
A real person reads every email and replies within 24 business hours. Most questions are answered the same day.
Email — the way to reach us
Include your order number if you have one. If something arrived damaged, attach a photo in the first email — it saves us both a round trip.
You can also use the contact form at the bottom of this page. It reaches the same inbox and gets the same reply time.
Why email and not a phone line
We do not operate a customer phone line. We are a small team and we are not all in the United States, which means there is no phone desk staffed through the American working day. We could hire an answering service and advertise "live support" — plenty of shops our size do. We would rather tell you this plainly than advertise a phone desk nobody is sitting at. Email is the channel we actually answer, and we answer it within 24 business hours.
Registered office vs. return address
These are two different addresses and sending a parcel to the wrong one causes real delays.
Registered office — do not send returns here
ELSEN FULFILLMENT LLC
1001 S Main St, Ste 600
Kalispell, MT 59901
United States
Meowpamper is a trading name of ELSEN FULFILLMENT LLC. This is our administrative and legal mailing address. No one there can receive, open or process a returned parcel.
Returns facility — send returns here, with an RMA number
Meowpamper Returns
602 Fountain Parkway Suite B
Grand Prairie, TX 75050
United States
Email us first for an RMA number and write it on the outside of the box. See the Refund & Returns Policy for the full process.
Social
We post new pieces and styling ideas on Facebook. Messages there reach a person too, though email is still faster.
Before you email
These four cover most of what arrives in our inbox:
- How long will my order take? — 9-18 business days total.
- How do I return something? — 30 days, Texas facility, no restocking fee.
- Will I pay customs on delivery? — No. Duties are prepaid.
- What size do I need? — Ring, chain and bangle measuring guide.