Effective Date: August 29, 2026
You have 30 days from the delivery date to return a piece. Returns go to our facility in Grand Prairie, Texas — never overseas. There is no restocking fee, ever.
The summary table
| Question | Answer |
|---|---|
| How long do I have? | 30 days from the delivery date |
| Where do I send it? | Grand Prairie, Texas (full address below) — request an RMA first |
| Is there a restocking fee? | No |
| Who pays return shipping? | We do when the fault is ours. You do when you changed your mind or ordered the wrong size |
| When is my money back? | 5-7 business days after we receive and inspect, plus 3-10 days for your bank |
What can be returned
A piece is returnable if it is unworn and unused, with any tags still attached, and in its original packaging. We are reasonable about this: trying a ring on your finger or holding a necklace against your neck is not "worn." A necklace that has been out to dinner three times is.
These cannot be returned:
- Pierced earrings that have been worn. This is a hygiene rule and it is standard across U.S. jewelry retail. Unworn earrings in sealed or original packaging are fully returnable.
- Gift cards.
- Items marked final sale on the product page at the time of purchase.
- Anything custom made or personalized to your order.
If something arrives damaged, defective or wrong
This is our mistake and we cover it completely. Email support@meowpamper.com within 48 hours of delivery with your order number and a photograph of the problem.
We will send you a prepaid return label at no cost to you, and you choose a replacement or a full refund including the original shipping you paid. You do not need to argue for this and we do not ask you to prove anything beyond the photo.
How to start a return
An RMA number is required before you ship anything. Packages that arrive at our facility without one cannot be matched to an order, and we may not be able to refund them.
- Email support@meowpamper.com with your order number, the item you are returning, and one line on why. The reason is not a test — it tells us which product descriptions need fixing.
- We reply within 24 business hours with an RMA number and the return address.
- Pack the item in its original packaging, write the RMA number clearly on the outside of the parcel, and ship it with a tracked service.
- Send us the tracking number. We inspect within 2 business days of arrival and email you the outcome either way.
Who pays for return shipping
| Situation | Return shipping | Original shipping refunded? |
|---|---|---|
| Item arrived damaged | We pay — prepaid label | Yes |
| Item is defective | We pay — prepaid label | Yes |
| We sent the wrong item | We pay — prepaid label | Yes |
| You changed your mind | You pay | No |
| Wrong size ordered | You pay | No |
We recommend a tracked service for returns you are paying for. Until a parcel reaches us it is still in your name, and an untracked padded envelope that never arrives is a bad afternoon for both of us.
Exchanges
We do not run a formal exchange process, because holding your money while a second parcel travels 9-18 business days is worse for you than the alternative. Return the piece for a refund and place a new order for the one you want. The new order ships as soon as it is placed rather than waiting for the return to land.
Cancelling an order
You can cancel within 24 hours of placing an order, as long as it has not already left the warehouse. Email us with your order number and the subject line "Cancel". After that window the order is with our fulfillment partner and you will need to use the return process instead.
Refunds
Once your return arrives, we inspect it within 2 business days and issue the refund within 5-7 business days. Refunds go back to the original payment method — we cannot send them anywhere else, and a refund to a closed card still goes to the issuing bank, who will pass it on to you.
After we issue it, your bank typically takes another 3-10 business days to post it. That part is outside our control. If it has been more than 10 business days since our refund confirmation email and you still see nothing, send us that email and we will chase it with the payment processor.
If your original order qualified for free shipping and a partial return drops the remaining order below the $79 threshold, we do not claw back the shipping cost.
Return address
Meowpamper Returns
602 Fountain Parkway Suite B
Grand Prairie, TX 75050
United States
Do not send returns to our registered office in Kalispell, Montana. That address is an administrative mailing address only — no one there can receive or process a parcel, and anything sent there will be delayed or lost. Every return needs an RMA number on the outside of the box.
Your rights
Nothing in this policy limits any right you have under federal or state consumer law, including your right to dispute a charge with your card issuer. If we cannot resolve something between us, you are free to contact the Federal Trade Commission or your state Attorney General.
Questions? Email support@meowpamper.com. See also our Shipping Policy.